Public Health Authorities Repeatedly Cited Sts. Mary and Elizabeth Medical Center
- Sts. Mary and Elizabeth Medical Center has been repeatedly investigated and cited by public health authorities over the past five years.129
Sts. Mary and Elizabeth Medical Center Performed Poorly on Government Survey of Patients
- On a government survey of patient satisfaction, St. Mary scored below the national average on 80% of survey questions.130
- One third of St. Mary patients reported that their room and bathroom were not always clean.131
- Forty-four percent of St. Mary patients surveyed reported that they did not always receive help as soon as they wanted it- a sign of potentially hazardous short staffing.132
Sts. Mary and Elizabeth Medical Center Fails to Implement Simple Procedures Proven to Save Lives
- St. Mary performed below the nation's top performing hospitals on 86% of the process of care measures monitored by the Centers for Medicare and Medicaid Services.133
Sts. Mary and Elizabeth Medical Center Compared Poorly to Similar Hospitals on Key Quality Indicators
- The 2008 Blue Star Hospital Report awarded hospitals up to ten possible stars based on their performance compared to their peer group in ten areas. One-third of the ranked Illinois hospitals received seven, eight or nine stars out of a possible ten. St. Mary Hospital only received four stars.134
- St. Elizabeth hospital did not receive a star for overall satisfaction with hospital care because it failed to receive a score of at least 88 percent on a survey sent to BlueCross BlueShield of Illinois members.135
- Saints Mary and Elizabeth hospitals did not receive stars for their performance on the Agency for Healthcare Research and Quality's inpatient quality indicators. This measure is based on the hospital's mortality rates for specific medical conditions compared to their peers.136
Doctors Rated Sts. Mary and Elizabeth Medical Center Lower than Competitors for High-Risk Adult Surgery
- A recent survey asked Chicago-area physicians to rate local hospitals on how well they treated patients for high-risk adult surgery. Only 5% of doctors rated St. Mary as "very good" or "excellent" for high-risk adult surgery and only 3% of doctors rated St. Elizabeth as "very good" or "excellent"; however, 42% of doctors gave top marks to Resurrection's competitors.137