Public Health Authorities Cite Our Lady of the Resurrection Medical Center
- Our Lady of the Resurrection Medical Center (OLR) has been repeatedly investigated and cited by public health authorities over the past five years.80
Our Lady of the Resurrection Medical Center Performed Poorly on Government Survey of Patients
- On a government survey of patient satisfaction, OLR scored below the national average on 90% of the survey questions.81
- One-third of OLR patients reported that their room and bathroom were not always clean.82
- Forty-four percent of surveyed OLR patients reported that they did not always receive help as soon as they wanted it- a sign of potentially hazardous short staffing.83
Our Lady of the Resurrection Medical Center Fails to Implement Simple Procedures Proven to Save Lives
- Our Lady of the Resurrection Medical Center performed below the nation's top hospitals on 64% of the process of care measures monitored by the Centers for Medicare and Medicaid Services.84
Our Lady of the Resurrection Medical Center Compares Poorly to Similar Hospitals on Key Quality Indicators
- The 2008 Blue Star Hospital Report awarded hospitals up to ten possible stars based on their performance compared to their peer group in ten areas. One-third of the ranked Illinois hospitals received seven, eight or nine stars out of a possible ten. Our Lady of the Resurrection Medical Center received only six stars.85
- OLR did not receive a star for overall satisfaction with hospital care because it failed to receive a score of at least 88 percent on a survey sent to BlueCross BlueShield of Illinois members.86
- OLR did not receive a star for their performance on the Agency for Healthcare Research and Quality's inpatient quality indicators. This measure is based on the hospital's mortality rates for specific medical conditions compared to their peers.87
Doctors Rated Our Lady of the Resurrection Medical Center Lower than Competitors for High-Risk Adult Surgery
- A recent survey asked Chicago-area physicians to rate local hospitals on how well they treated patients for high-risk adult surgery. Only 14% of doctors rated OLR "very good" or "excellent" compared to the 42% of doctors who gave top marks to Resurrection's competitors.88