Public Health Authorities Repeatedly Cited St. Francis Hospital
- St. Francis Hospital has been repeatedly investigated and cited by public health authorities over the past five years.100
Saint Francis Hospital Performed Poorly on Government Survey of Patients
- On a government survey of patient satisfaction, St. Francis scored below the national average on 90% of the survey questions.101
- One-third of St. Francis patients reported that their room and bathroom were not always clean.102
- Thirty-eight percent of St. Francis patients surveyed reported that they did not always receive help as soon as they wanted it- a sign of potentially hazardous short staffing.103
Saint Francis Hospital Fails to Implement Simple Procedures Proven to Save Lives
- Saint Francis Hospital performed below the nation's top performing hospitals on 84% of the process of care measures monitored by the Centers for Medicare and Medicaid Services.104
Saint Francis Hospital Compared Poorly to Similar Hospitals on Key Quality Indicators
- The 2008 Blue Star Hospital Report
awarded hospitals up to ten possible stars based on their performance compared to their peer group in ten areas. One-third of the ranked Illinois hospitals received seven, eight or nine stars out of a possible ten. Saint Francis Hospital only received four stars.105
- Saint Francis Hospital did not receive a star for overall satisfaction with hospital care because it failed to receive a score of at least 88 percent on a survey sent to BlueCross BlueShield of Illinois members.106
- Saint Francis Hospital did not receive a star for their performance on the Agency for Healthcare Research and Quality's inpatient quality indicators. This measure is based on the hospital's mortality rates for specific medical conditions compared to their peers.107